R Johnson Ltd is currently looking for Freelance Virtual Client Assistants with experience of providing a great service to clients within an accountancy practice to join our industry leading business.
R Johnson is a market-leading provider of cloud accounting services, tax, and payroll services provider to individuals and SMEs in the UK.
The Virtual Client Assistant role would involve the following.
Job Description
We are looking for a Virtual Assistant to provide administrative support to our team while working remotely.
As a Virtual Assistant, you will perform various administrative tasks, including answering emails, webchats, video chats, and phone calls, scheduling meetings, and managing diaries. For this role, a strong Internet connection is required and experience using communication tools like Skype, Zoom, or Teams.
Ultimately, you should be able to handle administrative projects and deliver high-quality work with minimum supervision.
Responsibilities
- Respond to emails, webchats, video chats, and phone calls
- Schedule meetings for clients with Accountants (Prospective & Existing clients)
- Direct prospective and existing client inquiries to the right person within the team to resolve
- Manage a contact list and keep online records
- Organise Accountants’ calendars
- Provide basic information to customers and potential customers about our services
- Address suppliers/customers administrative queries
- Provide customer service as the first point of contact
- Support with onboarding new clients
Requirements
- Relevant experience as a Virtual Assistant or relevant role
- Familiarity with current technologies, like desktop sharing, cloud services, and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar, Calendly, and Microsoft Outlook Calendar)
- Excellent phone, email, and instant messaging communication skills
- Excellent time management skills
- Solid organisational skills
- High school diploma. Additional qualifications as an Administratoror Executive Assistant are a plus
- Be the first point of contact for customer inquiries and project a professional image at all times.
Tech stack
- HubSpot, Facebook Messenger, Consolto, and Microsoft Office applications
We are looking for Virtual client assistants to provide 24 hours support, 365 days a year, so this will involve working 7-hour shifts remotely.
